Return Policy

1. You shall examine the goods immediately upon collection /

delivery for any deficiencies and/or damages. Claims (if any) must be lodged to us via wechat or email to healthyherbs4urself@gmail.com at the time of collection/ delivery/within 7 days ; otherwise we shall have the discretion to refuse your claim.

 

2. Exchange of products can be arranged for the following reasons:

. If the product is obviously expired/damaged upon collection at time of delivery.

. If the product is expired/damaged inside packaging after collection/ delivery; and you contact us within 7 days.

.If the product ordered is different from the item collected at the store/ delivered.

 

3. Goods sold are not refundable.

 

All orders are checked for defects before shipment. In an unfortunate case which you receive an defective item, please contact us within 7 days of receipt with your order number, product code, name, address and reason for return/exchange. All other cases will only be eligible for a one-for-one exchange. 

 

Please note:

• The item is your responsibility until it is returned to us. it must be returned to us in its original condition.

• The cost of returning the item to us is your responsibility.

• The item must be returned to us within 7 days of receipt.

 

Customers returning parcels to us must provide proof of postage like tracking number and our address indicated on the returned parcel. It would be better to send via registered mail or courier with tracking number. 

Postages incurred for sending the items with issues back to us will be borne by buyer and the items we sent back to buyers after following up on the respective issues will be borne by us, the seller. Simply, buyer pays for the postage and send back the items to us and we pay for the postage and send them the items to them after rectifiying the issues.

 

  

退回之商品應保持原商品完整包裝，連同零配件、贈品、使用手冊、註冊回函…等，勿缺件，外盒勿損毀，請以專櫃廠商寄送時的原始包裝再原封備妥，若紙箱已遺失，請於商品外盒上再包裝，勿直接讓商品原廠外盒粘貼宅配單或書寫文字，原廠外盒損毀或是商品缺件，本公司將無法受理退貨或視損毀程度折扣退款金額(到貨七天期限內申請，逾期未辦理，除因商品原始瑕疵外將無法辦理銷退)。專櫃廠商於收到消費者退回商品並確認驗收無誤後，由本公司於7個工作天內退款，退款日當天會發送电邮通知函。